False Advertising

So I move into this place for lots of dollars a month. The ad says it comes with internet. Turns out it comes with intermittent, weak signal, 57k wireless from Qwest. Those of you lucky enough to live anywhere except where Qwest is the phone/internet provider, believe me, you don't know how good you have it. Qwest customer service is even worse than Comcast. But at least they don't have commercials that make me want to kill myself, so that's one point in their favor.

Anyway, I complain about the Internet signal sucking ass and the landlord just smugly says, "well my brand new laptop gets a full signal..." Great. Insult my computer equipment and how I don't happen to be able to afford a shiny new computer with 802.11Z wireless right now. Sweet. The ad should have said "includes Internet if you are up to date with your computer equipment because our router is only 802.11g and has a range of about three yards."

Knowing that the landlord's Internet is worthless, despite it being included in the rent, and having pulled all my hair out waiting 30 minutes for a 2 minute you tube video to load one too many times, I finally gave in and ordered Qwest Internet for myself. Last week. Costs more than Comcast and is approximately 1/4th the speed (that's 75% slower for the math challenged) despite what their commercials try to feed you as far as bundling your services and fast speeds and what not. Problem is they don't have high speed lines in place everywhere, so there are more homes (here) that cannot get Qwest Internet than those that can. How's that for customer service?!

And lastly, a complaint that is not at all rare. Qwest said they would be here to hook up the Internet sometime between 8am and 6pm. Awesome!! Only a ten hour window to wait for something that will take, literally, one second! Wouldn't it be great if I could tell them, "My payment will arrive sometime between before the due date and after the due date. Please make sure someone is there in case you decide to open the envelope and accept the payment which will not be considered late under any circumstances."